CHALLENGES IN THE DELIVERY OF
Date
2011-04-04
Authors
Denga, Benjamin Torhide
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Abstract
Learnerships have been a popular strategy for the implementation of skills
development in South Africa since 1998. Given the legacy of post-apartheid South
Africa which included a gross shortage of skills and mass unemployment,
learnerships were seen as a means of effectively addressing the situation to enable
the nation chart a more positive way forward as they allowed participants to acquire
both theoretical training and practical skills within a workplace environment. The
implementation and impact of learnerships has however been chequered with some
success as well as some failures across all SETAs including the Services Seta which
is the largest SETA in the country’s economy. Despite the fact that multiple
learnerships have been engaged in, there is no available official record of any study
targeting the challenges in the delivery of learnerships in the Business Administration
field of the services sector-a fact which underscores the importance of this research.
Although learnership implementation in South Africa in general and the Services
SETA in particular has recorded a lot of successes (including in the Business
Administration field), stakeholders still grapple with several challenges during
implementation which sometimes results in failure or only partial success.
This research therefore aims to contribute to the existing body of knowledge around
learnership delivery best practice by analysing why learnership programmes did not
meet-up to their expected outcomes; identifying how implementation procedures and
structures would enhance successful implementation of learnerships;and identifying
learnership stakeholders, their roles and how their interelationships impact on
learnership implementation, especially within the Business Administration field.
Through a case study approach focused on Business Administration learnership at
KLM empowered, this research explores stakeholder perceptions and provides
further insight into the challenges encountered in the delivery of learnerships, with an
emphasis on Business Administration learnerships within the Services sector. These
findings will allow learnership stakeholders such as the Services Seta officials,
Training and Workplace providers and Managers) to ensure a more efficient and
effective approach towards learnership implementation within the service sector and
in the Business Administration field in particular
Description
MBA - WBS
Keywords
Learnerships, Apprenticeships, Service sector