Networked NPOs in the global South: knowledge management and organisational effectiveness
Date
2011-03-25
Authors
Akinsanmi, Titilayo Olujumoke
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Abstract
This research sought to understand the knowledge management (KM) practices in use
by networked southern non-profit organisations (NPOs), which directly or indirectly
impact on their effectiveness. It explores the realm of NPOs, and the concepts of
organisational effectiveness (OE) and KM, with the aim of identifying their
interrelationships from a theoretical and practical perspective. The three organisations
studied are the Association for Progressive Communications (APC), South Africa NGO
Network (SANGONet) and Women’s Network (Women’sNet).
Using a conceptually formulated research framework, data gathered was analysed to
examine the KM concepts of people capacity, systems and procedures, information
and knowledge flow and stakeholder relations within and across all three case studies
and their use of information and communications technologies (ICTs) as an enabler.
The research concludes with an integrated framework, an addition to the existing body
of knowledge on KM theory with key elements for a KM system for effectiveness for
networked southern NPOs.
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Keywords
Knowledge management, Organisational effectiveness, Nonprofit organisations