Managerial and service competencies of attorneys
Date
1995
Authors
Cresswell, Jeffrey Martin
Journal Title
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Abstract
In order to provide an effective legal service, all
attorney must, inter alia, be an effective manager and
service provider. Competencies are characteristics
that are causally related to effective performance.
The study investigated the managerial and service
competencies which attorneys require to perform
effectively. In addition, the perceived training
needs of attorneys in the identified competencies were
investigated.
The competencies were initially identified by means of
a literature review and interviews with senior members
of the legal profession. The thirty-one competencies
so identified formed the basis for a questionnaire
which was administered to practising attorneys. The
85 respondents rated the importance of the
competencies and determined the need for training in
these competencies.
The survey revealed that twenty-nine competencies were
considered important for effective management and
service provision. The competencies were ranked in
order of importance.
Description
A research report submitted to the Faculty of Management, University of the Witwatersrand, in partial fulfillment of the requirements for the degree of Master of Management
Keywords
Lawyers -- South Africa., Lawyers -- Training of -- South Africa., Service industries -- South Africa -- Management.