Challenges of performance management in Dihlabeng local municipality
Date
2017
Authors
Mofokeng, Tjhetane Makwanyane
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Abstract
This study explored the poor implementation of the Performance
Management System (PMS) in Dihlabeng Local Municipality, with the
objective of understanding the performance management concept of local
government, and examining the challenges of poor service delivery faced
by Dihlabeng Local Municipality. The findings of this study are important in
that these will provide recommendations regarding the most appropriate
processes to be considered in improving the poor implementation of PMS
in Dihlabeng Local Municipality. The findings will also provide background
information that traces back to the initial intention of introducing PMS for
South African municipalities.
A mixed approach was used. Officials and Councillors of Dihlabeng Local
Municipality were surveyed and interviewed on their views on the
implementation of PMS in Dihlabeng Local Municipality. Theories of PMS
were discussed, which enriched and broadened the study. Following the
analysis and interpretation of the findings, it was clear that the lack of
support from senior management in employees’ initiatives was contributing
to the poor implementation of PMS.
The establishment of a conducive working environment was deemed crucial
in mobilizing all employees to work towards realizing the organizational
objectives. Other strategies identified in the study can assist to improve the
implementation of PMS in Dihlabeng Local Municipality, and the findings
can be replicated in other municipalities that have similar challenges of poor
implementation of PMS.
Description
A research report submitted to the faculty of Commerce,
Law and Management, University of the Witwatersrand, in
partial fulfillment of the requirements for the degree of
Masters of Management (in the field of Public and
Development Management)
30 March 2017
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Citation
Mofokeng, Tjhetane (2017) Challenges of performance management in Dihlabeng local municipality, University of the Witwatersrand, Johannesburg, <http://hdl.handle.net/10539/23368>