Management style and total quality management.
Date
1995
Authors
Cochius, Dennis, David
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Many companies today are not achieving expected business
results despite significant investment in Total Quality Management
(TQM). Even some previous Malcolm Baldrige award
winners are seen struggling. Some report that perhaps only
30% of companies using TQM methods have achieved demonstrative
bottom line success, at least in the short run. That
leaves the remaining 70% with results spreading from localized
success stories, but little bottom line results, to a
few with various symptoms of abject failure.
Description
A research report submitted to the Faculty of Business Administration,
University of the Witwatersrand, Johannesburg,
in partial fulfillment of the requirements for the degree of
Master of Management (Human Resources)
Keywords
Total quality management -- South Africa, Management -- South Africa.