Inhibitors and enablers of balanced scorecard implementation in South African companies.
Date
2014-08-13
Authors
Felbrich-Smit, Anita
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
ABSTRACT
Purpose: The purpose of this research report is to establish the inhibitors and enablers of the Balanced Scorecard (BSC) Implementation of companies in South Africa.
Problem: The Balanced Scorecard is a performance management framework and strategy implementation tool that has been vastly misunderstood by executives since its inception. This research describes the inhibitors and enablers of the balanced scorecard implementation of companies in South Africa in order to assist companies with their BSC implementations to make them more successful and to subsequently improve their misconceptions about the balanced scorecard.
Methodology Approach: A qualitative methodology with a thematic grounded theory approach has been used as the method for the data collection in this research and 7 medium to large size companies were interviewed.
Findings: A number of inhibitors and enablers were found during the interviews with these companies and the most important enablers were aligning targets and strategic initiatives, executive buy-in, a clear focus, effective communication and motivated employees as well as skills and BSC training and effective recruitment. The most severe inhibitors were found to be lack of strategic alignment and lack of transparency and communication, lack of an appropriate MIS infrastructure as well as ambiguity and relevance of data. Suggestions of topics for further research are also made.
Description
MBA 2013
Keywords
Organizational effectiveness,Strategic planning,Performance -- Measurement.