Knowledge management and intellectual capital in a faith-based organisation : a case study of Adventist Development and Relief Agency in South Africa (ADRA) 1994-2011.
Date
2014-08-13
Authors
Maligudu, Rambelani Peter.
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Abstract
ABSTRACT
There is a growing social role Faith-based Organisations (FBOs) are playing.
Various stake holders like sponsors and donors insist on proper governance
and efficiency in these organisations, sometimes as a condition for receiving
grants. Knowledge Management (KM) has been lauded as one of the
managerial tools that can help any organisation enhance the execution of its
strategy and render it competitive.
KM has generally been applied in the public as well as the private sector
(business) to drastically improve their efficiency and effectiveness. The concept
has also been tried in the Non-governmental Organisations (NGOs) with much
success. However there is scarcity of literature on KM in Faith Based
Organization (FBOs). In this research paper, the researcher uses a faith-based
organisation, the Adventist Development and Relief Agency (ADRA) as a unit of
analysis in a case study based research. Through a triangulation of interviews,
questionnaires and document analysis as well as an extensive literature review,
the researcher comes to a conclusion that it is possible to apply Knowledge
Management (KM) also to FBOs in order to bolster their efficiency in the
delivery of social services.
FBOs have unique organisational links with the religious entities to which they
affiliate but offer the same structural composition that is open to the application
of many modern managerial concepts including KM.
Description
MM 2013
Keywords
Knowledge management,Organizational effectiveness.