Determinant Factors of Work Engagement in South
Date
2011-06-24
Authors
Viljoen, Salmari
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Abstract
The healthcare industry in South Africa has been subject to legislative changes in
recent years that have impacted the pharmaceutical industry. Retail pharmacies
are especially negatively affected with the new pricing regulations. In light of this,
the research focuses on retail pharmacists. The purpose of this research is to
identify the determinant factors of work engagement in South African retail
pharmacists, and to measure the impact of the determinant factors on work
engagement in South African retail pharmacists.
A survey was conducted on a sample of retail pharmacists in South Africa, and the
data was analysed quantitatively. An adapted version of May, Gilson & Harter’s
(2004) model was used to test the determinant factors of work engagement. The
results revealed that the determinant factors for this sample exhibited significant
positive relations with work engagement, as well as influencing work engagement
directly. The determinant factors identified were supervisor relations, resources,
work role fit, co-worker relations, job enrichment and skill variety.
Work role fit and co-worker relations influenced work engagement the most. The
theoretical and practical implications related to work engagement are discussed
Description
MBA - WBS
Keywords
Pharmacies, Healthcare sector