Mokhabela, Kolwani Star2024-09-092024-09-092023Mokhabela, Kolwani Star. (2023). Implementation of digital transformation in a public entity [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace.https://hdl.handle.net/10539/40640https://hdl.handle.net/10539/40640A research article submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in partial fulfillment of the requirements for the degree of Master of Business Administration Johannesburg, 2023Public entities strive to have digital transformation in their organisations; they strategise and organise themselves; however, they face challenges with implementation. This study aims to investigate the progress that one South African public entity (PE) has made towards digital transformation, the processes followed in implementing, unpack the challenges and recommend strategies that any public entity can use for better future implementations. A qualitative methodology was followed using semi-structured interviews conducted on a sample of fifteen participants within the public entity who are role players or have participated in digital transformation processes from executives, management and project team members. A thematic analysis of the data was made. Conclusions and recommendations were made around the capabilities and challenges of the public entity, integration of processes, performance measurement, IT skills and overall motivation for employee engagement and adoption of digital transformation and how all these phenomena have a close interaction with each other to achieve a better chance of success on future DT implementationsen© 2023 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.DigitalTransformationITSystemsSCMImplementationSystemsPublic entityProcessesFinanceUCTDPMOSDG-9: Industry, innovation and infrastructureDissertationUniversity of the Witwatersrand, Johannesburg Citation