Cochius, Dennis, David2017-06-082017-06-081995http://hdl.handle.net/10539/22830A research report submitted to the Faculty of Business Administration, University of the Witwatersrand, Johannesburg, in partial fulfillment of the requirements for the degree of Master of Management (Human Resources)Many companies today are not achieving expected business results despite significant investment in Total Quality Management (TQM). Even some previous Malcolm Baldrige award winners are seen struggling. Some report that perhaps only 30% of companies using TQM methods have achieved demonstrative bottom line success, at least in the short run. That leaves the remaining 70% with results spreading from localized success stories, but little bottom line results, to a few with various symptoms of abject failure.enTotal quality management -- South AfricaManagement -- South Africa.Thesis