Mdubeki, Yonela2024-08-072024-08-072023Mdubeki, Yonela. (2023). Operational Efficiencies on Roads Infrastructure Development within the City of Johannesburg [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace.https://hdl.handle.net/10539/40016https://hdl.handle.net/10539/40016A research report submitted in partial fulfillment of the requirements for the degree of Master of Business Administration to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2023South Africa faces economic uncertainty due to deteriorating infrastructure and a historical backlog in its management, especially in the City of Johannesburg (COJ), where there is immense pressure to provide and deliver sustainable roads that are safe and efficient. This study explores the operational efficiencies and inefficiencies within the infrastructure management sector, focusing on roads and related services. It aims to identify and address the challenges hindering COJ's ability to deliver efficient and safe road infrastructure. In the pursuit of addressing the primary research objective, which sought to gain insights into the attainable operational efficiencies in road infrastructure management, a qualitative research methodology was adopted, including a qualitative analysis where interviews were conducted with knowledgeable and experienced respondents. Three key research questions were posed: How do you measure operational efficiencies in relation to roads infrastructure? How does the application and the types of technology improve efficiency in roads infrastructure lifecycle management? How would strategic sourcing help COJ improve efficiency and sustainability? From the interview data, common patterns were identified and translated into themes to derive answers to the research questions. The study's findings revealed that various interconnected elements contribute to COJ's operational inefficiencies in road infrastructure development. Efficiency in road infrastructure is defined by its ability to transport goods and commuters safely and swiftly. Furthermore, technology adoption improves road infrastructure management, while strategic sourcing, utilising existing assets, can enhance efficiency and address maintenance challenges while alleviating budget constraints. To fully leverage technology and operational efficiencies, the study concludes with a recommendation for COJ to initiate a strategic review, aligning all resources, including supply chain management, strategic assets, and employee skills, with the organisation's goals of providing more efficient roads. Continuous improvement in personnel skillsets and strategic objectives will be crucial for achieving this transformation.en© 2023 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.Road infrastructureOperational efficiency measureSustainabilityTechnologyStrategic AssetsCity of JohannesburgUCTDSDG-9: Industry, innovation and infrastructureDissertationUniversity of the Witwatersrand, Johannesburg