Harricharan, Deshni2025-02-192023Harricharan, Deshni. (2023). Exploring the Use of Sentiment Analysis Technologies in South African Telecommunications Businesses [Master’s dissertation, University of the Witwatersrand, Johannesburg].WireDSpace.https://hdl.handle.net/10539/43909A research report submitted in partial fulfillment of the requirements for the degree of Master of Management in the field of Digital Business to the Faculty of Commerce, Law, and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2023This qualitative study will explore the use of sentiment analysis technologies in South African Telecommunication businessesen© 2025 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.Natural Language Processing (NLP)Digital Business Efficiency (DBE)Sentiment Analysis Technology (SAT)TelecommunicationsUCTDSDG-8: Decent work and economic growthDissertationUniversity of the Witwatersrand, Johannesburg