Massango, Alcinda2025-02-242023Massango, Alcinda. (2023). The influence of organisational learning in defining digital strategies within South African banks [Master’s dissertation, University of the Witwatersrand, Johannesburg].WireDSpace.https://hdl.handle.net/10539/43948A research report submitted in partial fulfillment of the requirements for the degree of Master of Management in the field of Digital Business to the Faculty of Commerce, Law, and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2023This study investigates the role of organizational learning (OL) in the formulation of digital strategies (DS) within the context of South African (SA) banks. It employs a qualitative approach and drawing upon a comprehensive literature review and empirical data collected from interviews with key stakeholders, the study examines the critical elements, challenges, and enablers inherent in integrating OL into DS formulation processes. The findings underscore the pivotal role of OL in shaping agile and responsive digital strategies that enable banks to navigate the dynamic digital landscape and drive sustainable growth. Key themes identified include the importance of clear organizational vision and strategic alignment, investment in talent development, cultivation of an agile and flexible organizational culture, and effective communication and knowledge-sharing practices. The study concludes by offering strategic recommendations for SA banks to enhance their digital capabilities and achieve strategic objectives through the effective integration of OL into DS formulation processes. Additionally, limitations encountered during the study are discussed, and suggestions for future research are presenteden© 2025 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.Digital StrategiesOrganizational LearningDigital TransformationDigital SkillsDigital TechnologiesSouth African BanksDigital MaturityUCTDSDG-8: Decent work and economic growthDissertationUniversity of the Witwatersrand, Johannesburg