Benjamin, Angelique2024-07-152024-07-152023Benjamin, Angelique. (2023). The influence of organisational learning on the digital maturity of South African banks [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace. https://hdl.handle.net/10539/38932https://hdl.handle.net/10539/38932A research report submitted in partial fulfillment of the requirements for the degree of Master of Management in the field of Digital Business to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2023Due to technological advances influencing the financial services business, South African banks are investing billions of rands in learning. As a result of the fourth industrial revolution, the current unstable knowledge environment is reconfiguring the banking industry as we know it. The purpose of this quantitative study was to investigate the impact of organisational learning on the outcomes of digital maturity by investigating the relationship between internal and external knowledge acquisition tactics and digital maturity. Furthermore, the study analysed absorptive capacity's ability to moderate the influence of knowledge acquisition on digital maturity. According to the results of the study, South African banks are not yet reaping the benefits of their investment in knowledge acquisition because the new knowledge has not yet been incorporated at the organisational level. The study concluded that new knowledge that is not incorporated and combined with existing knowledge cannot positively influence digital maturity, nor can it increase potential absorptive capacity skills or moderate new knowledge that is not entrencheden© 2023 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.Absorptive capacityRealised absorptive capacityPotential absorptive capacityDigital maturityKnowledge acquisitionInternal knowledge developmentUCTDSDG-8: Decent work and economic growthDissertationUniversity of the Witwatersrand, Johannesburg