Ndaba, Mpumelelo2025-08-152024Ndaba, Mpumelelo. (2024). The role of trust and risk in the adoption of super apps in South Africa [Master`s dissertation, University of the Witwatersrand, Johannesburg]. WIReDSpace.https://hdl.handle.net/10539/45926A research report submitted in fulfillment of the requirements for the Master of Commerce, In the Faculty of Commerce, Law and Management, School of Business Sciences, University of the Witwatersrand, Johannesburg, 2024A super app is an “all in one” mobile application that provides the user with core features and access to a wide range of third-party created “mini apps” that they can choose to activate. Typical functions within existing super apps include instant messaging, food ordering and delivery, ridesharing, appointment bookings, e-commerce and utility bill payments, among several other features. This all-in-one application has gained signi[icant success in Asia, with WeChat and Alipay in China being the most popular super apps in the world, collectively providing over one billion users with a variety of services without having to switch between different mobile applications. Because the super app is an emerging phenomenon, the factors in[luencing adoption are currently ill-understood. A preliminary review of the literature revealed that most existing studies on super apps were conducted in Asia, where numerous super apps are currently available. This gap in academic research presents an opportunity to explore super app adoption within the African context, speci[ically in South Africa. This study aims to determine how trust and risk in[luence the potential adoption of super apps in South Africa by utilising the trust- based consumer decision-making model by Kim, Ferrin, and Rao (2008) as the theoretical framework to examine the roles of trust, risk, and bene[it in this process. The study employed a quantitative research method, speci[ically using a survey questionnaire for data collection, and was conducted within the positivist paradigm. The [indings revealed a signi[icant positive correlation between trust and adoption intention, highlighting the crucial role of trustworthiness in the acceptance of novel technologies. Interestingly, contrary to common belief, the study also found a positive correlation between perceived risk and adoption intention, indicating that higher perceived risk does not necessarily deter users from adopting super apps. These unexpected results underscore the complexity of user decision-making in the adoption of emerging technologies and suggest a need for further investigation into the underlying dynamics driving adoption behaviour.en© 2024 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.UCTDuper appAdoptionTrustRiskSouth AfricaDissertationUniversity of the Witwatersrand, JohannesburgSDG-9: Industry, innovation and infrastructure