Moyo, Nkosi2024-07-042024-07-042022Moyo, Nkosi. (2022). The Impact of Technology in the Productivity of Corporate Banking: An Assessment of Emerging Markets [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace. https://hdl.handle.net/10539/38844https://hdl.handle.net/10539/38844A research report submitted in partial fulfillment of the requirements for the degree of Master of Business Administration to the Faculty of Commerce, Law and Management, University of the Witwatersrand, Johannesburg, 2022This paper assesses the role of technology within the banking environment and seeks to find a correlation between increase in technological investment and the financial performance of banking institutions. This is achieved through a comparative analysis of six banks in two emerging markets to prove that an increase in technological output results in improved productivity and ultimately, financial performance for banks within emerging markets. The paper illustrates how technological advancements in the twenty first century have been contributed significantly to the financial performances of major banks in South Africa and Kenya, to an extent that technology is a quintessential contributor to the increasing success of financial institutions and that even through the advent of the Covid pandemic, the role of technology has increased significantly, to the extent that the relationship and impact between banking and technology is immeasurableen2022 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.TechnologyBankingTechnological investmenFinancial performanceUCTDSDG-9: Industry, innovation and infrastructureDissertationUniversity of the Witwatersrand, Johannesburg