Cresswell, Jeffrey Martin2018-04-062018-04-061995https://hdl.handle.net/10539/24292A research report submitted to the Faculty of Management, University of the Witwatersrand, in partial fulfillment of the requirements for the degree of Master of ManagementIn order to provide an effective legal service, all attorney must, inter alia, be an effective manager and service provider. Competencies are characteristics that are causally related to effective performance. The study investigated the managerial and service competencies which attorneys require to perform effectively. In addition, the perceived training needs of attorneys in the identified competencies were investigated. The competencies were initially identified by means of a literature review and interviews with senior members of the legal profession. The thirty-one competencies so identified formed the basis for a questionnaire which was administered to practising attorneys. The 85 respondents rated the importance of the competencies and determined the need for training in these competencies. The survey revealed that twenty-nine competencies were considered important for effective management and service provision. The competencies were ranked in order of importance.enLawyers -- South Africa.Lawyers -- Training of -- South Africa.Service industries -- South Africa -- Management.Thesis