Mahlalela, Mduduzi Simanga2025-02-202023Mahlalela, Mduduzi Simanga. (2023). Factors affecting the implementation of the South African Police Service directive on accessibility infrastructure [Master’s dissertation, University of the Witwatersrand, Johannesburg].WireDSpace.https://hdl.handle.net/10539/43932https://hdl.handle.net/10539/43932Thesis presented in partial fulfillment for the degree of Master of Management (in the field of Public Sector Monitoring and Evaluation) to the Faculty of Commerce, Law, and Management, Wits School Governance, University of the Witwatersrand 2023The United Nations Convention on the Rights of Persons with Disabilities (2006) Article 9 guides the implementation of universal access, as the accessibility of facilities and physical environment requires usable designs (Sholanke et al, 2019). In South Africa, the policy is implemented through the White Paper on the Rights of Persons with Disabilities (2016) and the National Strategic Framework on Universal Design and Access (2021) to promote fairness, eradicate discrimination, and advocate for reasonable accommodation. Hence, the policy addresses the importance of user-friendly infrastructures and the implementation of universal access in all departments. However, Maart et al (2007) point out that policies on infrastructure access, experience implementation challenges. The South African Police Service Strategic Plan (2020-2024) and the SDIP (2022-2023) highlight the importance of infrastructure plans and police accessibility in police stations. While the Annual Report of 2020-2021 narrates the challenges experienced in completing accessibility projects and new police stations because of delayed suppliers. Mthethwa (2012) identifies that, assessing policy improves accountability and service delivery for policymakers and implementers. These aspects frame the research problem. Therefore, the research assesses the factors affecting the implementation of the South African Police Service directive on accessibility infrastructure, focusing on the process, attitudes, progress, and challenges as main questions. The research details the problem, identifies the knowledge gap, and further establishes a framework to understand the research findings. A qualitative research strategy is proposed for the study, employing a case study design administered with an interview schedule to gather data from participants within the Facility Management in the South African Police Serviceen© 2025 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.Accessibilitybuilt-environmentimplementationpolicymanagementuniversal accessmonitoringchallengesassess.SDG-16: Peace, justice and strong institutionsDissertationUniversity of the Witwatersrand, Johannesburg