Shongwe, Mfanafuthi Andrias2024-09-172024-09-172021Shongwe, Mfanafuthi Andrias . (2021). Evaluating the impact of a leader’s emotional intelligence on organisational performance within a South African telecoms firm [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace.https://hdl.handle.net/10539/40867https://hdl.handle.net/10539/40867A research report submitted in partial fulfillment of the requirements for the degree of Master of Business Administration to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2021The ability of leaders to understand their own emotions as well as the emotions of those with whom they work is a key indicator of improved business performance and long-term growth (Ferrar, 2009). According to Ferrar (2009), as service-oriented businesses grow, leaders are expected to not only manage, but also lead with sensitivity. Companies are realising that in order to succeed, they need leaders who have an innate ability to improve group cohesion and morale through shared emotional experiences (Augusty and Mathew 2020). According to Goleman (1998), this ability is assumed to be based on emotional intelligence (EI), which is consistent with the current research aim. The aim of the current study was to develop a conceptual framework towards a sustainable organisation design that could address the impact of EI of the leader on organisational performance and sustainability. The study examined the link between EI and effective leadership and the impact it may have on organisational performance and sustainability. To investigate the relationship between EI and organisational performance and sustainability, a survey research design was used. According to the current study, EI has a strong positive relationship with organisational performanceen© 2021 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.Emotional intelligenceEffective leadershipOrganisational performanceOrganisational sustainabilityUCTDSDG-8: Decent work and economic growthDissertationUniversity of the Witwatersrand, Johannesburg