Govender, Thanusha2024-08-132024-08-132022Govender, Thanusha. (2022). Determinants of intrapreneurial performance within the banking industry in South Africa [PhD thesis, University of the Witwatersrand, Johannesburg].https://hdl.handle.net/10539/40080https://hdl.handle.net/10539/40080A research report submitted to the Faculty of Commerce, Law and Management, University of Witwatersrand, in fulfillment of the requirements for the degree, Doctor of Philosophy, Johannesburg, 2023The ability for large corporates to remain competitive and grow ahead of the market in an era that has been defined by globalisation, the fourth industrial revolution, and more recently the COVID-19 pandemic has become increasingly difficult. Therefore, it is a critical imperative for organisations to develop a new capability that equips them to navigate the turbulent global macro-economic environment and complex business markets successfully. Globally, banks have experienced severe pressure to transform their business models from capital intense businesses into revenue diversification drivers through new fee-based services. Investors are leaning towards new generation banking models that serve customers holistically, intuitively, and better by employing “new age” technology solutions, as profitability levels within global banks have slipped below the cost of shareholder equity. Coupled with the reality on the ground pre-2020, COVID-19 has become a watershed transformation moment for banks. It has accelerated many long-term banking trends that have resulted in customer shifts in relation to their needs, behaviours and expectations and has subsequently impacted their recovery performance. As such, African banks need to pivot their focus towards growth and relevance by ensuring the establishment of a fundamentally different business model that provides integrated digital ecosystem solutions that go beyond traditional banking, and offer to ensure market competitiveness. Corporate entrepreneurship is a strategic capability that enables organisations to embed innovation as a core competency and simultaneously engage in explorative and exploitative activities, which are essential thrusts in the strategic renewal of a companyen© 2022 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.IntrapreneurialPerformanceBankingSouth AfricaUCTDSDG-8: Decent work and economic growthDissertationUniversity of the Witwatersrand, Johannesburg