Benjamin ,Jeremiah Joseph2024-07-152024-07-152023Benjamin ,Jeremiah Joseph . (2023). An Employee Perspective of Digital Adoption in a South African Bank[Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace. https://hdl.handle.net/10539/38931https://hdl.handle.net/10539/38931A research report submitted in partial fulfillment of the requirements for the degree of Master of Management in the field of Digital Business to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2023This qualitative study aims to explore the factors influencing the adoption of digital technology by employees at a South African Bank. Traditional banks are being compelled to transform their ageing technology infrastructure and ways of working in order to remain competitive in the modern economy. This requires significant investment in the development and implementation of digital technology to be used by their employees. The adoption of technology by employees is necessary for banks to achieve their operational efficiency, customer experience, and performance growth objectivesen© 2023 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.Digital TransformationDigital AdoptionChange ManagementEmployeesSouth AfricaFinancial ServicesUCTDSDG-8: Decent work and economic growthDissertationUniversity of the Witwatersrand, Johannesburg