Mogorosi, Gaobotse Dorah2024-07-252024-07-252023-02Mogorosi, Gaobotse Dorah. (2023). Assessing the effectiveness of the performance management system in Steve Tshwete local municipality [Master’s dissertation, University of the Witwatersrand, Johannesburg]. WireDSpace. https://hdl.handle.net/10539/39845https://hdl.handle.net/10539/39845A research report submitted in partial fulfillment of the requirements for the degree of Master of Management in the field of Governance (Public and Development Monitoring and Evaluation) to the Faculty of Commerce, Law and Management, Wits School of Governance, University of the Witwatersrand, Johannesburg, 2023The objective of implementing the Performance Management and Development System (PMS) in local government is to ensure effective and sustainable delivery of essential services to citizens as mandated by the Constitution of the Republic of South Africa. This study examines the effectiveness of PMS in the Steve Tshwete Local Municipality (STLM) using a qualitative approach. The findings reveal that STLM faces challenges such as inadequate planning, ineffective management, and insufficient accountability among public officials, which hinder the provision of quality services to communities. The study, also confirms the Auditor-General's assertion that many municipalities have poor audit outcomes with recurring substandard service delivery to residents. The study suggests that this situation is caused by a recurring conduct exhibited by employees and senior municipal officials, which has led to a local government culture where accountability is not practiced. Furthermore, the study found that the implementation of the PMS has not been rigorous. The study emphasizes the importance of local governments complying with mandatory PMS regulations and highlights the need for progress tracking through Monitoring and Evaluation (M&E) to promote good governance, transparency, access to information, and accountabilityen© 2023 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.Performance Management SystemKey performance indicatorMonitoring and EvaluationIDP and Balance ScorecardUCTDSDG-8: Decent work and economic growthDissertationUniversity of the Witwatersrand, Johannesburg