Maake, Tshilidzi2025-01-282025-01-282024Maake, Tshilidzi . (2024). Vodacom’s Disaster Response Strategy to KZN Floods [Master’s dissertation, University of the Witwatersrand, Johannesburg].WireDSpace.https://hdl.handle.net/10539/43746A research Project submitted in partial fulfillment of the requirements for the degree of Master of Business Administration to the Faculty of Commerce, Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg 2025This paper presents an analysis of Vodacom's Disaster Response Strategy implemented in response to the floods that struck the KwaZulu-Natal (KZN) region. The strategy encompasses a comprehensive approach focusing on effective leadership, stakeholder engagement, resilient infrastructure, advanced technology integration, adaptive processes, collaboration with municipalities, and key components of disaster response. Through community-based approaches, environmental sustainability, crisis communication, psychosocial support, logistics and supply chain management, legal and regulatory frameworks, ethical considerations, innovation and technology transfer, and cross-sectoral coordination, Vodacom aimed to enhance disaster response effectiveness, resilience, and sustainability. The paper highlights the significance of inclusive and participatory approaches, interdisciplinary research and innovation, resilient urban planning and design, education and capacity building, financial mechanisms and risk transfer, and knowledge exchange, humanitarian diplomacy and advocacy, and recommendations for future research. The analysis underscores the importance of continuous improvement, learning, and adaptation in disaster response and risk reduction endeavours, emphasising collaboration with municipalities and other stakeholdersen© 2024 University of the Witwatersrand, Johannesburg. All rights reserved. The copyright in this work vests in the University of the Witwatersrand, Johannesburg. No part of this work may be reproduced or transmitted in any form or by any means, without the prior written permission of University of the Witwatersrand, Johannesburg.VodacomDisaster responseStrategyKZN floodsResponse strategyUCTDSDG-8: Decent work and economic growthDissertationUniversity of the Witwatersrand, Johannesburg