Generative AI's impact on bank relationship manager roles and customer lending experiences - Briglal, Vanessa (University of the Witwatersrand, Johannesburg, 2025)
A research report submitted in fulfillment of the requirements for the Master of Management in the field of Digital Business, in the Faculty of Commerce Law and Management, Wits Business School, University of the Witwatersrand, Johannesburg, 2025
Keywords: UCTD; Generative AI; Bank Lending; Relationship Manager (RM); SDG-9: Industry, innovation and infrastructure; SDG-8: Decent work and economic growth