E-audit to monitor e-government progress to address better service delivery and digital divide
| dc.article.end-page | 26 | |
| dc.article.start-page | 1 | |
| dc.contributor.author | Moloto, Anastasia Noko | |
| dc.contributor.author | Muchie, Mammo | |
| dc.date.accessioned | 2023-11-20T10:04:42Z | |
| dc.date.available | 2023-11-20T10:04:42Z | |
| dc.date.issued | 2023 | |
| dc.description.abstract | Computer auditing is a systematic and logical process that follows a risk-based methodology to monitor an organisation’s information and processes. Computerised auditing provides significant advantages such as speed and accuracy of operations and the ability to see the real-time financial status of a company. In addition, the system can provide reliable information to assist in decision-making, minimise the likelihood of arithmetical and human errors and improve the quality of information. This paper will examine how e-audits can be used to monitor e-government progress to address better service delivery and bridge the digital divide, using a quantitative research approach. Thirty questionnaires were sent to participants in different government departments in South Africa. A total of 17 questions were asked. The study findings suggest that e-auditing is a useful software solution that could be implemented in South Africa to manage and fast-track the roll-out of e-government, specifically in rural areas, where it has not yet been introduced. In addition, e-auditing can be used to track service delivery processes. Secondly, the study demonstrated the quality and efficiency of the e-auditing process, by eliminating human error and curtailing the manipulation of data or information, and the potential for corruption. However, various strategies need to be put in place. | |
| dc.description.librarian | MM2023 | |
| dc.description.sponsorship | Hanns Seidel Stiftung | |
| dc.faculty | Faculty of Commerce, Law and Management | |
| dc.identifier.uri | https://hdl.handle.net/10539/37041 | |
| dc.language.iso | en | |
| dc.publisher | University of the Witwatersrand | |
| dc.relation.ispartofseries | Tayarisha Working Paper Series No: 010 | |
| dc.school | School of Governance | |
| dc.subject | e-government | |
| dc.subject | e-auditing | |
| dc.subject | service delivery | |
| dc.subject | digital divide | |
| dc.title | E-audit to monitor e-government progress to address better service delivery and digital divide | |
| dc.type | Working Paper |