Faculty of Commerce, Law and Management (ETDs)
Permanent URI for this communityhttps://hdl.handle.net/10539/37778
Browse
19 results
Search Results
Item The Perception of Bookkeepers on the Adoption of robotic process automation in the automotive industry in Gauteng(University of the Witwatersrand, Johannesburg, 2024) Dlamini, Nozipho; Robert, VenterBackground: The automotive industry in Gauteng, South Africa, stands at the cusp of transformative technological integration, with Robotic Process Automation (RPA) emerging as a key driver of efficiency and innovation. However, the successful adoption of RPA hinges not only on technological prowess but also on the perceptions and attitudes of the Bookkeepers tasked with its implementation and utilization. Objective: This study aims to investigate the effects of Robotic Process Automation on bookkeeping staff in Gauteng's automotive industry. By understanding their perspectives, this study aims to investigate the effects of Robotic Process Automation on bookkeeping staff in Gauteng's automotive industry. Method: In the study, a qualitative method approach was employed to comprehensively capture employee perceptions. Semi-structured interviews were conducted with key stakeholders across the finance and controlling domains within an automotive company. Data analysis involved thematic coding of interview transcripts and statistical analysis of survey responses to uncover patterns, themes, and correlations. Results: Preliminary findings suggest a diverse range of attitudes towards RPA adoption among Bookkeepers in the Gauteng automotive industry. While some express enthusiasm for the potential efficiency gains and reduced mundane tasks, others harbor concerns regarding job displacement and skill obsolescence. Additionally, organizational culture, leadership support, and communication emerge as critical factors shaping employee perceptions and readiness for RPA implementation. The synthesis of qualitative data provides a rich understanding of the complex interplay between individual attitudes, organizational dynamics, and technological integration in the automotive sector.Item Organisational Readiness for Digital Innovation within the Automotive Manufacturing Sector in South Africa(University of the Witwatersrand, Johannesburg, 2023) Mufumadi, Mendy Konanani; Oba, PiusGlobal digital disruption is an inescapable fact of the 21st business environment. The consequences thereof have major implications for all sectors, including the automotive manufacturing industry. The advent of electric cars and self-driving vehicles are just some examples of digitial innovations in the sector. Digital technologies have significantly advanced the automotive manufacturing industry, altering how processes are executed, customer interactions are carried out, and supply chain management is handled.However, despite the benefits of Digital Innovation, many organisations struggle to adopt and integrate these technologies effectively, with one of the challenges being organisational readiness for Digital Innovation. It is against this backdrop that the current study investigated the factors that influence organisational readiness for Digital Innovation in the South African automotive manufacturing context, specifically at Company X, and how organisations can overcome those barriers/ factors. A review of extant literature showed a dearth of studies on Digital Innovation in this sector within the SA context. Therefore, there was a need to investigate the factors that influence organisational readiness within the automotive industry in South Africa, and to identify strategies that can help with overcoming the barriers. The study adopted a qualitative methodology, using interviews as a research tool in which 12 participants were interviewed. The data analysis yielded 3 main themes and various related sub-themes, namely (a.) Understanding and involvement of Digital Innovation, (b.) Readiness FactorVersus Digital Innovation and (c.) Challenges and Barriers that hinder Digital Innovation As with many other businesses, automotive manufacturing is also compelled to respond to the challenge posed by technological advancements. For Company X, leadership and management were the most highly ranked factors influencing organizational readiness. The perceived meaning of Digital Innovation revolved iv around improving processes and adding value to both internal and external customers, making use of technology to improve decision-making. The use of technology such as AI, IoT and Power BI has gained momentum as well. This study covers a wide range of topics that are relevant to the business, management, organizational and professional areas. It emphasizes the significance of management and leadership as key factors impacting organizational readiness. Managers, engineers, and IT professionals can gain valuable insights regarding the challenges and best practices for implementing digital technologies from this work as it also clarifies organizational dynamics and the prerequisites for successful digital innovation, offering practical strategies for organisations to enhance their readinessItem Digital transformation within the public sector communication service in South Africa(University of the Witwatersrand, Johannesburg, 2024) Modiba, Dalson Nkoana; Sethibe, TebogoNeo-institutional theory (NIT) has been widely used in research concerning business, accounting, economics, management studies, health, education, political science, and sociology. The use of NIT, especially in the area of digital transformation (DT), is still in its embryonic stage. Furthermore, despite the benefits of DT, documented case studies about the successful implementation of DT initiatives are scant, especially in the public sector. In this study, NIT was utilised to examine the role of digital transformational leadership (DTL) and organizational agility (OA) in accelerating DT in a South African (SA) public sector communication service. Using a pre-tested survey instrument, the aim was to collect and evaluate additional quantitative data to answer the question: is NIT an appropriate model to use to assess DTL, OA, and DT relationships in a public service communication service within a South African context? The findings affirm that, in the South African context, there is indeed a linear relationship between DT and DTL, with DTL and OA as predictors. Both factors are significant predictors of DT, with the results accentuating the crucial role of DTL in the interplay of OA and DT. DTL was found to have a positive and significant effect on OA. OA was found to have a complementary mediating role in the relationship between DTL and DT. Consequently, this study provides crucial insights, especially for practitioners who are looking to explore and invest in the leadership traits required to build agile public service organizations to successfully implement DT initiatives. It also opens up avenues for further research, especially considering the fact that DT remains a complex digital dilemma even after several studies that have been conducted.Item Accelerating Digital Government through Public Sector Innovation in South Africa: The Role of Open Government Data(University of the Witwatersrand, Johannesburg, 2024) Delwa, Qinisile; Mzyece, MjumoThe study aimed to explore the impact of Open Government Data (OGD) on achieving a digital government in South Africa. The study investigated OGD as a public sector innovation and how it contributes to an enhanced approach to designing service- delivery-oriented digital solutions. Experiences of other countries using OGD and its social and economic potential were explored, identifying and comparatively contrasting how such opportunities can be further exploited within the unique circumstances of South Africa. Furthermore, the study reflected on the conception of public sector innovation in practice by observing how this finds expression in existing open government data initiatives to identify potential diffusion mechanisms and opportunities. The motivation for this study is to demonstrate public sector innovation in practice, using OGD as an example of the potential value of public sector innovation that still needs to be explored. The study approach was a qualitative comparative case study where semi-structured interviews were conducted with public sector experts involved in open data projects and independent and retired experts. The data from the interviews was analysed thematically in an inductive approach. The key findings of this research report indicate that South Africa has not made significant progress in digital transformation due to fragmentation and a disjointed strategic approach. The research confirmed the vital role of data, specifically open government data, in advancing digital transformation. Furthermore, based on the case studies, the research findings indicate that open government data-driven public sector innovations hold great potential to accelerate digital government transformation in South AfricaItem Business model innovation for digital health entrepreneurship in primary healthcare in South Africa(University of the Witwatersrand, Johannesburg, 2024) Chindongo, DalitsoIntroduction and Background: The study investigates the real-life encounters of entrepreneurs in the digital health sector in South Africa, with a focus on their innovative approaches in improving primary healthcare services. It compares seven different digital health ventures (A - G), and explores the challenges related to accessing high quality healthcare, examining how incorporating digital health technologies (DHTs) and developing creative business models is improving Primary Healthcare services in South Africa. Research Problem and Objectives: The central research question examines how digital health entrepreneurs can enhance the accessibility and quality of healthcare services through innovative business models, thereby addressing the challenges identified in primary healthcare. Methodology: For this research a qualitative approach was taken, involving a multiple case study of the seven digital health ventures operating in South Africa. The data collection comprised semi-structured interviews with CEOs/Founders and performing document analysis. The Business Model Canvas and Systems Thinking frameworks were employed in analyzing the gathered data. Key Findings: Accessing Quality Healthcare Challenges: Digital health ventures are tackling geographical and socio-economic challenges through telehealth and mobile health (mHealth solutions). Real world experiences demonstrate how these digital health ventures connect healthcare professionals with specialists, enhancing access for rural and underserved areas that make use of Primary Healthcare services in South Africa. iii The focus is on personalized and community specific interventions that prioritize patient centered care adapted to local settings, going beyond the generic digital health tools analysed in existing literature on digital health entrepreneurship. The incorporation of Digital Health Technologies (DHTs) The digital health ventures demonstrate real world use cases of DHTs like using AI based analysis, for treatment and telehealth for monitoring from a distance. These uses are in line with. going beyond the knowledge found in current research on Digital Health. Research results illustrate the significance of customizing DHT implementations to address community requirements shedding light on the obstacles and possibilities of merging technologies, in various healthcare settings. Innovative Business Models: The digital health ventures employ unique and customized revenue models, such as subscription fees and strategic partnerships, that go beyond the generic models discussed in the literature. Case studies based on the digital health ventures, illustrate the practicalities of partnership models, showcasing collaborations with healthcare providers and public health organizations, which enhance the understanding of business model adaptability in the digital health ecosystem. Conclusions and Implications: The study concludes that innovating business models, in primary healthcare could transform healthcare services in South Africa. Digital health entrepreneurship not only improves primary healthcare outcomes, but also enhances patient engagement. The research also emphasizes the significance of forming partnerships, establishing sustainable revenue models, and implementing supportive policies to maximize the advantages of digital health solutions.Item Policy challenges affecting the electric vehicle manufacturing sector in South Africa(University of the Witwatersrand, Johannesburg, 2024) Mateko, Freeman Munisi; Cairns, MurrayThe evolution of technology has brought many changes to the automotive sector on a global scale. Different economies in the Global South and Global North are making strides to adopt modern technology, such as electric vehicles, which are more efficient than internal combustion engine vehicles. Electric vehicles have zero emission levels and this is crucial for supporting climate change action. Economies that have adopted electric vehicles succeeded due to robust policies and financial incentives for car manufacturers, among other factors. The aim of this research was to explore the extent to which the policy environment facilitates for increased adoption and manufacturing of electric vehicles (EVs) in South Africa. This research is in line with various Sustainable Development Goals (SDGs). It supports SDG 7 by encouraging the use of electric vehicles for cleaner energy, as well as SDG 9 by advocating for automotive sector innovation and infrastructural development. Furthermore, the emphasis on lowering emissions coincides with SDGs 11 and 13 by promoting sustainable urban environments and climate action. In terms of the research methodology, the study was based on qualitative research techniques. Interviews and literature review were used for data collection. Six policy documents were analyzed in this study. The target population for the study were the stakeholders in the South African car manufacturing sector. Purposive sampling was used to select a total of ten participants for the study. Data was analyzed through content and thematic analysis techniques. The results of primary study demonstrated how ambiguous South Africa's current electric vehicle policy environment is. Additionally, it was determined that some factors must be considered to guarantee a seamless switch to electromobility. Developing and executing electric vehicle policies, maintaining a steady supply of energy, lowering import taxes on EV parts, skill development, providing purchase subsidies, and providing production and technological incentives are a few of these elements. In terms of policy recommendations, it was suggested that there is need for timeous implementation of electric vehicles policy, producing battery electric vehicles, promoting research and development on electric vehicles and there is need for increased government support towards car manufacturers in South AfricaItem Assessing the role of Digital Technology in bridging the gender gap for women in South Africa’s Fintech industry(University of the Witwatersrand, Johannesburg, 2024) Hassen, Zaahida; Magida, AyandaDigital tech transforms finance and boosts inclusion. South Africa's fintech industry helps close gender gaps; research evaluates digital solutions to overcome barriers for women and promote progress in this evolving sector. Analysis shows how platforms and mobile banking improve inclusiveness for female empowerment towards financial equity across industries, including marginalised groups. This research aims to study how digital technology can reduce the gender gap in South Africa's fintech sector. The method used is quantitative, integrating the UTAUT framework and sampling 224 participants through a quota-based approach. Factors affecting women's acceptance of fintech are analyzed, including adoption levels, effort expectancy, social influence, enabling conditions, and behavioural intention for future trends among female professionals in the industry. The empirical analysis combined with experience-driven insights will enhance professional growth trajectories for underrepresented groups like females within larger organisational frameworks comprised mostly of elite bodies where access remains limited due to specific barriers hindering progressiveness. These efforts foster diversity, improve efficacy across value streams, and support the biodiversity agenda, increasing productivity when embraced rather than sidelined. South African women in fintech see digital tech as beneficial for financial inclusion and growth but face obstacles due to infrastructural and gender-specific work issues. Effort and social influence drive female utilisation of digital tech within the sector. Digital technology empowers South African fintech women for gender equality and economic growth. Suggestions include female-focused tech programs, inclusive regulatory policies, and collaborations between the government and private sector to promote diversity in fintechItem Perceived barriers to digitalization by small-scale farmers Gauteng Province(University of the Witwatersrand, Johannesburg, 2022) Choguya, DonaldDigitalization in the fourth industrial revolution era has transformed many industries across the board. However, there are some that have been affected more than the others as depicted in the digital vortex. Lagging is the agricultural sector. This study was a quantitative research study that utilized a sample of 40 small-scale farmers to be representative of the Gauteng Province small-scale farmers. The research related the perceived barriers to digitalization and its impact to the agricultural activities of small-scale farmers in Gauteng Province. The data was analysed using the multiple regression analysis and correlation coefficient. Analysis of the results showed a massive gap between small-scale farmers and commercial farmers on the adoption of digitalization. Further analysis indicated that small-scale farmers were less likely to be impacted by digitalization to adopt technological utilization. It was also found that small-scale farmers were contributors to food production. Finally, it was also discovered that small-scale farmers were less established to adapt and adopt to digitalization in their agricultural activities due to various barriers. The recommendations were that there was need to do more research to find ways to bridge the gap to digitalization between small-scale farmers in Gauteng Province and commercial farmers. So that small-scale farmers in Gauteng Province especially the small-scale farmers in rural areas could also be exposed to the digitalization of operations to enable them to improve productionItem The Impact of Digital Banking Amongst South African Consumers(University of the Witwatersrand, Johannesburg, 2023) Suthan, Dhivaker Navin Mahadev; Magida, AyandaIn light of the constant and swift evolution of digital banking, it is imperative that consumers quickly adapt to these changes. The advancements in technology are having a significant impact on businesses' strategic objectives and business models, as they are altering consumer behavior and expectations. As a result, numerous organizations have modified their business platforms in order to enhance their competitive edge by offering proximate and efficient solutions to consumers, thus influencing their approach to conducting business. This research aimed to elucidate the effects of digital banking on consumers and their inclination to modify their behavior, utilizing the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT) as primary frameworks. The research methodology employed in an online survey, utilising a sample population of 240 respondents. The research effort was specifically focused on establishing if consumers are impacted, either positively or negatively due to technological advancements in digital banking. The primary data suggests that a significant number of individuals aged 46 or older in South Africa are hesitant to fully embrace digital banking. On the other hand, consumers between the ages of 18 and 45 appear more inclined to shift from traditional banks to digital-focused banks, such as Tyme Bank, Discovery Bank, or Bank Zero. The limited access to the internet in South Africa may be a factor contributing to the underutilization of digital banking by consumers.Item Perceptions of Carbon Capture and Storage as a CO2 emissions reduction technology in South Africa(University of the Witwatersrand, Johannesburg, 2021) Malemane, Gcobisa; Surridge, TonyThis research aimed to establish the perceptions of role-players in South Africa of the Carbon Capture and Storage (CCS) technology. The CCS technology aims to capture CO2 emissions and prevent them from entering the atmosphere. The technology was mandated by Cabinet in 2012. The two role-players chosen for this study are the CO2 emitting Industry and Policy Influencers. The introduction of a new technology presents challenges, especially in its full adoption by those intended to use it. CCS was identified by government as a CO2 reduction technology, but has not been enforced on industry, it has merely been suggested as one of the climate change mitigation options, according to the National Development Plan 2030. Technology alone is not always a factor in its adoption, concerns of regulation, investment, safety and environment always arise. It is therefore of interest to ascertain if the mentioned role-players have the same or a differing understanding and regard for CCS. An aligned perspective is necessary so that each role-player may know its individual contribution to CCS development in South Africa. The study followed a quantitative approach using an electronic platform to reach respondents. The respondents received identical statements and were only differentiated by their sector of employment. The results were analysed using the Fisher’s exact test, suitable for small samples. Statistical significance was determined using p values as evidence against the null hypothesis. Key findings include a sizeable portion of respondents who neither agreed nor disagreed with posed statements. The role-player with the most overall neutral responses was Industry. Policy Influencers seemed to be more confident of their responses. The role-players produced more similar than differing responses. Industry respondents showed a noticeable gap (neutral) in the general knowledge of the CCS technology, compared to the policy influencers’ confidence in the general knowledge of the technology. Both industry and policy influencer are convinced that regulation and cost are potential barriers to the development of the technology in South Africa. Both industry and industry showed neutrality in the notion that CCS will lead to unintended consequences. The key message is that further stakeholder engagement is required between the two role-players, as both the Industry and Policy Influencers are in agreement of what could impede the development of CCS in South Africa