Wits Business School (ETDs)

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    Implementing blockchain technology in the South African judicial system
    (University of the Witwatersrand, Johannesburg, 2024) Moropa, Xolisile
    Technology has played a pivotal role in enhancing many industries and therefore societies, which begs the question whether these technological developments can prove beneficial even to the judicial system in South Africa (Smith, et al., 2019). This research seeks to answer this question based on a qualitative approach to data collection from in-depth one-on-one interviews held with 15 participants including legal practitioners (attorneys, advocates, magistrates, and judges specialising in different areas of the law), and their clients. A focus group was also held with 10 similar participants. The research explores the current challenges experienced within the judicial system, and how the integration of blockchain technology could potentially enhance transparency, security, and efficiency in legal processes, thus leading to an improved client experience and benefits to legal businesses and courts in South Africa. The findings shed light on the potential benefits of blockchain technology implementation in the judicial system, as well as pointing to some of the socio-legal dynamics, technical considerations, and policy implications influencing the adoption of blockchain technology. All of this can offer valuable insights to policymakers, legal practitioners, and technologists who are seeking to navigate the intersection of law and emerging technologies within the South African context
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    A digital fraud strategy framework for banks and insurance companies in South Africa
    (University of the Witwatersrand, Johannesburg, 2022-08) Mahlangu, Cecilia Nonhlanhla Pretty; Oro, Oro Ufuo
    South African banks and insurance companies have been focused on transforming and accelerating their digital strategies. There has been much focus for most organisations on providing products or services across various digital platforms. As a result, fraudsters are also finding new ways to commit fraud on the same digital platforms. Consequently, digital fraud numbers have increased, and banks and insurance companies should ensure that they implement suitable measures that will help them predict, prevent, detect, monitor, and respond to digital fraud in real time while protecting their customers' financial goals and improving customer experience. Existing studies have revealed components of combating digital fraud for the South African financial service providers, but no study on a holistic digital fraud strategy framework has been conducted. The aim of this research is therefore to evaluate a digital fraud strategy framework for South African banks and insurance companies, and to obtain a better understanding of how to combat digital fraud for South African banks and insurance companies. A mixed-methods approach was used in this study, in which participants in the banking and insurance industry were surveyed, and digital fraud subject matter experts were interviewed. Data analysis revealed that organisational structure, education and awareness, policies, big data, and analytics all have an impact on reducing digital fraud for South African banking and insurance institutions. The study also found that government legislation does not affect the reduction of digital fraud. South African banking and insurance institutions therefore need to implement appropriate measures that will help combat digital fraud. Keywords:
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    A Digital Platform Car Wash Business
    (University of the Witwatersrand, Johannesburg, 2023) Ndlovu, Cebo
    The Car Wash Digital Platform (App) is a new business venture that addresses the problem of customers needing a convenient car wash service. This study was aimed at evaluating the viability of this new business venture. A customer discovery was conducted using an online survey to test if potential customers would be interested in such a service. The customer discovery was only made on the end user customer who would request the car wash service. The customer discovery for the service providers was not completed due to time limitations. This project's competitive advantages include the convenience it will provide to its clients in addition to fuel and mileage saved by not having to drive to a particular car wash facility. The time saved from driving to and from the car wash service provider is another competitive advantage of this business venture. The New Business Venture adopted the Lean Business Canvas as its business strategy model. The data from the online survey contributed to mapping the Lean Business Canvas. The marketing strategy was developed by using the marketing mix of customer segmentation, the 4 Ps of marketing, and Porter’s five forces model. The financial analyses indicated that the new business venture could break even in its first year of operation and generate an estimated Net Profit Margin of 40% by the fourth year
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    The Factors inhibiting the adoption of digital platforms in a South African Corporate bank
    (University of the Witwatersrand, Johannesburg, 2023) Masango, Mpho
    Almost a decade ago, Absa considered changing their branding to regain their position in the market and consequently, change how they are perceived by their clients andcustomers. The change was driven by the executive decision by both Barclays and Absa to end their standing partnership and pursue different strategic directions. Absa saw this as an opportunity to go digital, which would mean revising their current internal systems to align with this new vision This result was a response to the internal factors uncovered when the organisation assessed the current structure and business operations within, with a later consideration to external influencing macro factors considered thereafter. Absa made the call to end reliance on legacy systems, but instead, moved to build a completely new interface system for its staff and clients to use in accessing the bank’s working platform, products and services through a single sign on. However, now that the bank is in the process of gaining momentum and the necessary buy-in from their corporate clients to drive the adoption of the digital platforms, there seems to be a disconnect between the system’s perceived value and real benefit. As a result, the adoption of the Absa platform, named Absa Access, has not taken off as originally planned. The aim of the research was to investigate the factors that influence the adoption of digital platforms in a South African corporate bank. The results of this study presented the various factors that drive such adoption, as well as highlighted the roles of the different stakeholders responsible to drive this adoption. Although the digital platform is in its infant stages and has implemented a phased approach to go live, the research is focused on understanding the role of the different business leaders in influencing adoption, and how this is then migrated down to the rest of the team, and consequently, the customers. A case study approach was employed for this research. Internal surveys were used to assess Absa’s brand position from the customer’s perspective, and to assess the consumption of the legacy platform against the newer, more strategic Absa Access. The study had found that It is important for all stakeholders to work together to ensure that the adoption of digital platforms is successful. Communication, training, change management, and testing are all critical factors that must be considered to facilitate adoption and ensure that 3 the platform meets the needs of clients. Although the platform is in its infancy stage, Absa has an opportunity to correct their approach to ensure the drive for adoption