Browsing by Author "Goudge, Jane"

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Examining the role of affordability, citizen engagement, and social solidarity in determining health insurance coverage in Kenya
(University of the Witwatersrand, Johannesburg, 2023-08) Maritim, Beryl Chelangat; Goudge, Jane; Koon, Adam
Rationale: Healthcare costs cause severe financial hardship globally and many low-and middle-income countries (LMIC) are turning to social health insurance to provide financial risk protection and increase population coverage. However social health insurance schemes in LMICs experience significant growth challenges owing to difficulties reaching informal workers through contributory health insurance systems. Kenya has undertaken several health sector reforms and efforts to increase health insurance coverage but has had limited success in capturing the large proportion of informal workers. The broad aim of this study was to describe and assess the reasons for low enrolment in the national insurance scheme among the Kenyan informal worker households in Bunyala sub-County, Busia County, Kenya. It focused on the role of affordability of premiums, citizen engagement and social solidarity in NHIF coverage among the informal worker households. Methods: This study employed an explanatory mixed methods study approach with quantitative and qualitative primary data collection. The quantitative phase included a household survey (n=1,773) from which 36 respondents were purposively identified to participate in in-depth household interviews. The study also conducted 6 focus group discussions (FGD) groups with community stakeholders, and 11 key informant interviews with policymakers and implementers at national and sub-national level. Quantitative data was analyzed using R while qualitative data was analyzed thematically using both manual methods and NVIVO software. Results: Only 12% of households reported having health insurance and NHIF was unaffordable for the majority of households, both insured (60%) and uninsured (80%). Rural households spent a significant proportion (an average of 12%) of their household budget on out of pocket (OOP) expenses on health care, with both insured and uninsured households reporting high OOP spending and similar levels of impoverishment due to OOP I found that there was high awareness of NHIF but low levels of knowledge on services, feedback and accountability mechanisms. Barely half (48%) of the insured were satisfied with the NHIF benefit package. Nearly all of the respondents (93%) were unaware of mechanisms to reach NHIF for feedback or complaints. Respondents expressed desire to know the NHIF performance but expressed high levels of mistrust in the fund owing to negative reports on NHIF performance in the media. This study found high willingness to prepay for healthcare among those without insurance (87.1%) with competing priorities, low incomes, poor access and quality of health services, lack of awareness of flexible payment options cited as barriers to enrolment. More than half of respondents expressed willingness to tolerate risk and income cross-subsidization suggesting strong social solidarity, which increased with socio-economic status. Participants expressed concerns about value of health insurance given its cost, availability and quality of services, and financial protection relative to other social and economic household needs. Households resorted to borrowing, fundraising, taking short term loans and selling family assets to meet healthcare costs. Implications: This study provides a nuanced insight into the challenges of increasing coverage among rural informal worker households with considerations for rolling out mandatory NHIF membership. The findings imply that majority of the informal worker households in rural areas need assistance to afford NHIF. These study findings also highlight the importance of fostering and leveraging existing social solidarity to move away from flat rate contributions and apply more progressive contribution that allow for fairer risk and income cross-subsidization. Finally, the government should rapidly scale up the indigent program to cover most rural informal worker households. There is also need to invest in robust strategies to effectively identify subsidy beneficiaries. Significant reforms of NHIF and health system are required to provide adequate health services and financial risk protection for rural informal households in Kenya. NHIF also needs to evaluate their citizen engagement and accountability frameworks to increase awareness, member satisfaction, improve state accountability to citizens and incorporate citizen voice in their processes.
Implementation of district-based clinical specialist teams in South Africa: Analysing a new role in a transforming system
(2018-08) Oboirien, Kafayat; Harris, Bronwyn; Goudge, Jane; Eyles, John
Background: Improving the quality of health care is a national priority in many countries to help reduce unacceptable levels of variation in health system practices, performance and outcomes. In 2012, South Africa introduced district-based clinical specialist teams (DCSTs) to enhance clinical governance at the lowest level of the health system. This paper examines the expectations and responses of local health system actors in the introduction and early implementation of this new DCST role. Methods: Between 2013 and 2015, we carried out 258 in-depth interviews and three focus group discussions with managers, implementers and intended beneficiaries of the DCST innovation. Data were collected in three districts using a theory of change approach for programme evaluation. We also embarked on role charting through policy document review. Guided by role theory, we analysed data thematically and compared findings across the three districts. Results: We found role ambiguity and conflict in the implementation of the new DCST role. Individual, organisational and systemic factors influenced actors’ expectations, behaviours, and adjustments to the new clinical governance role. Local contextual factors affected the composition and scope of DCSTs in each site, while leadership and accountability pathways shaped system adaptiveness across all three. Two key contributions emerge; firstly, the responsiveness of the system to an innovation requires time in planning, roll-out, phasing, and monitoring. Secondly, the interconnectedness of quality improvement processes adds complexity to innovation in clinical governance and may influence the (in) effectiveness of service delivery. Conclusion: Role ambiguity and conflict in the DCST role at a system-wide level suggests the need for effective management of implementation systems. Additionally, improving quality requires anticipating and addressing a shortage of inputs, including financing for additional staff and skills for health care delivery and careful integration of health care policy guidelines.
Performance management in times of change: experiences of implementing a performance assessment system in a district in South Africa
(BioMed Central, 2018-09) Nxumalo, Nonhlanhla; Goudge, Jane; Eyles, John; Gilson, Lucy
Background: Health systems globally are under pressure to ensure value for money, and the people working within the system determine the extent and nature of health services provided. A performance assessment (PA); an important component of a performance management system (PMS) is deemed important at improving the performance of human resources for health. An effective PA motivates and improves staff engagement in their work. The aim of this paper is to describe the experiences of implementing a PA practice at a district in South Africa. It highlights factors that undermine the intention of the process and reflects on factors that can enable implementation to improve the staff performance for an effective and efficient district health service. Methods: Data was collected through in-depth interviews, observations and reflective engagements with managers at a district in one of the Provinces in South Africa. The study examined the managers’ experiences of implementing the PA at the district level. Results: Findings illuminate that a range of factors influence the implementation of the PA system. Most of it is attributed to context and organizational culture including management and leadership capacity. The dominance of autocratic approaches influence management and supervision of front-line managers. Management and leadership capacity is constrained by factors such as insufficient management skills due to lack of training. The established practice of recruiting from local communities facilitates patronage - compromising supervisor-subordinate relationships. In addition, organizational constraints and the constant policy changes and demands have compromised the implementation of the overall Performance Management and Development System (PMDS) – indirectly affecting the assessment component. Conclusion: To strengthen district health services, there should be improvement of processes that enhance the performance of the health system. Implementation of the PA system relies on the extent of management skills at the local level. There is a need to develop managers who have the ability to manage in a transforming and complex environment. This means developing both hard skills such as planning, co-ordination and monitoring and soft skills where one is able to focus on relationships and communication, therefore allowing collaborative and shared management as opposed to authoritarian approaches.
Social health insurance contributes to universal coverage in South Africa but generates inequities: survey among members of a government employee insurance scheme
(BioMed Central) Goudge, Jane; Alaba, Olufunke A; Govender, Veloshnee; Harris, Bronwyn; Nxumalo, Nonhlanhla; Chersich, Matthew F
Many low- and middle-income countries are reforming their health financing mechanisms as part of broader strategies to achieve universal health coverage (UHC). Voluntary social health insurance, despite evidence of resulting inequities, is attractive to policy makers as it generates additional funds for health, and provides access to a greater range of benefits for the formally employed. The South African government introduced a voluntary health insurance scheme (GEMS) for government employees in 2005 with the aim of improving access to care and extending health coverage. In this paper we ask whether the new scheme has assisted in efforts to move towards UHC.
Social health insurance contributes to universal coverage in South Africa, but generates inequities: survey among members of a government employee insurance scheme
(BMC, 2018) Goudge, Jane; Harris, Bronwyn; Nxumalo, Nonhlanhla; Chersich, Matthew F.; Alaba, Olufunke A.; Govender, Veloshnee
Background: Many low- and middle-income countries are reforming their health financing mechanisms as part of broader strategies to achieve universal health coverage (UHC). Voluntary social health insurance, despite evidence of resulting inequities, is attractive to policy makers as it generates additional funds for health, and provides access to a greater range of benefits for the formally employed. The South African government introduced a voluntary health insurance scheme (GEMS) for government employees in 2005 with the aim of improving access to care and extending health coverage. In this paper we ask whether the new scheme has assisted in efforts to move towards UHC. Methods: Using a cross-sectional survey across four of South Africa’s nine provinces, we interviewed 1329 government employees, from the education and health sectors. Data were collected on socio-demographics, insurance coverage, health status and utilisation of health care. Multivariate logistic regression was used to determine if service utilisation was associated with insurance status. Results: A quarter of respondents remained uninsured, even higher among 20–29 year olds (46%) and lower-skilled employees (58%). In multivariate analysis, the odds of an outpatient visit and hospital admission for the uninsured was 0.3 fold that of the insured. Cross-subsidisation within the scheme has provided lower-paid civil servants with improved access to outpatient care at private facilities and chronic medication, where their outpatient (0.54 visits/ month) and inpatient utilisation (10.1%/year) approximates that of the overall population (29.4/month and 12.2% respectively). The scheme, however, generated inequities in utilisation among its members due to its differential benefit packages, with, for example, those with the most benefits having 1.0 outpatient visits/month compared to 0.6/ month with lowest benefits. Conclusions: By introducing the scheme, the government chose to prioritise access to private sector care for government employees, over improving the availability and quality of public sector services available to all. Government has recently regained its focus on achieving UHC through the public system, but is unlikely to discontinue GEMS, which is now firmly established. The inequities generated by the scheme have thus been institutionalised within the country’s financing system, and warrant attention. Raising scheme uptake and reducing differentials between benefit packages will ameliorate inequities within civil servants, but not across the country as a whole.