USING SCENARIO PLANNING TO MANAGE
Date
2011-04-19
Authors
Kisuule, Namugaya Irene Flavia Kangawaza
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Abstract
Over the past three years, violent protests have erupted throughout South Africa with regards to
dissatisfaction of service delivery by government. A major component of the required services is
housing. As the economic hub and most densely populated part of South Africa, Gauteng was
chosen as the area of focus. The purpose of this primarily qualitative study was to determine
whether the use of an alternative strategic planning method, scenario planning, within the policy
making environment of the Gauteng Housing department would inform and facilitate a better
rate and quality of service delivery by that department. An encouraging finding of the research
revealed that scenario planning is actually being used within the government sector, including
the Gauteng Housing Department. What is imperative, though, is the manner in which these
scenario planning strategies and exercises are being applied
Description
MM - P&DM
Keywords
Scenario planning, Department of Housing, Gauteng, Department of Human Settlements, Gauteng