Browsing MBA & MM Theses by Subject "Call centres"

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Browsing MBA & MM Theses by Subject "Call centres"

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  • Kromberg, Jacqueline Clair (2011-05-10)
    Efficiencies and improved bottom lines in companies depend on better and faster ways of training staff and disseminating information. Central to this concept is a well organised, monitored and cost effective electronic ...
  • Ruplal, Suchithra (2012-01-20)
    Call Centres are viewed more and more as important and powerful means through which companies can improve service delivery to their customers. This research paper investigates how the strategic application of knowledge ...

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