Corporate banks in South Africa are undergoing a process of change in terms of
how they manage their customer base. This is being driven by increasing
competition, consolidation in the industry, increasingly onerous ...
Marketing managers require a set of identifiable competencies in order to effectively perform their roles. The link between competence and organisational competitiveness is established in the strategic marketing literature. ...
The purpose of this study was to investigate project management success in the
minerals industry. This was conducted through an analysis of project management in
the De Beers Consolidated Mines operations via an interviewing ...
This purpose of this study was to explore collaborative technologies and working methods which might improve and change the way organisations operate. In addition, the research set out to determine the key drivers and ...
Strategic customer relationships and customer life time value are assets
contributing to the creation of shareholder value, a central role of marketing.
The delivery of superior customer value requires an understanding ...
Highly competitive and with a rapidly evolving customer base, the South African fast moving consumer goods (FMCG) industry is facing new challenges. Composed of two distinct players, the FMCG manufacturer and the retailer, ...
The South African Fast Moving Consumable Goods market is under pressure from
a variety of global and local pressures that include social pressures, economic
pressures and legislative pressures. The South African beer ...
Innovation is internationally recognized as an important source of competitive
advantage. It was the aim of this research to isolate which factors play a key
role within South African firms in unlocking their product and ...
For many years South Africa was isolated from the world economy by political sanctions.
This period crippled the ability of the economy to compete at a global level. The year
1994 marked the end of these trade sanctions ...
Changes in the pharmaceutical industry as a result of recent changes to the legislation, aimed at the affordability and access of medicines to South Africans, together with the large number of innovative products losing ...
Reward and loyalty programmes form part of area of study of customer relationship management which in-turn forms part of the relationship marketing focus area. Reward programmes are a tool through which customer loyalty ...
Context
This research is a study of a Public Private Partnership (PPP) in a South African public hospital using the Inkosi Albert Luthuli Central Hospital in Durban as a case study. An investigation of the challenges ...
Call Centres are viewed more and more as important and powerful means through which companies can improve service delivery to their customers. This research paper investigates how the strategic application of knowledge ...
The purpose of this research is to explore Knowledge Management (KM) as a
reformist strategy for public service administration. KM as a conceptual approach
to reforming organisational practice has been widely researched ...
Globalization and the development of global city regions that are home to
millions of inhabitants have put unprecedented pressure on cities and their
local governments. A lot more is expected of cities and their ...
The objective of this research was to assess the Knowledge Management (KM) maturity of service-based Mauritian organisations. The idea was to do a performance gap analysis in each of the five main KM practices of leadership, ...
The foundation around which the operations and processes of government and public sector institutions is centred is knowledge and information. However, this asset is not afforded the same recognition or status as physical ...
Companies implement performance related pay systems with the belief that it will improve employee performance. The companies rarely test the effectiveness of PRP after it has been implemented. This study will test knowledge ...
Disputes between workers and their employers continue to take place in the
country and elsewhere in the world. These disputes cause disruption in
workplaces. The disputes are evident in the different sectors - in small ...
This study examines the transformation of the agrarian employment in the former largescale
commercial farming sector (LSCF) after the implementation of the Fast Track Land
Reform Programme (FTLRP) by the government of ...