Quality of work life and career change among online technical advisors
Date
2008-09-26T11:32:21Z
Authors
Parshotam, Anusha
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Abstract
There is currently a phenomenon of young people changing jobs in our country. This
research looks at the reasons why mechanics leave the workshop environment to
pursue a career as a technical advisor in the call centre. The technical advisors all
make the transition at a particular stage in their lives and this will be looked at in
terms of Super’s (1980) developmental theory, with a particular focus on the stage of
establishment. The dissertation takes the reader on a journey through the lives of five
technical advisors at a particular organisation, and compares and contrasts the two
work environments and the quality of work life associated with both. The study will
also focus on stress that they experience while making the transition from mechanic to
technical advisor and how this impacts on their work and personal lives. The study
was exploratory in nature and was investigated through the qualitative method of
interviewing.
Description
Keywords
call centre, quality of work life, career change