Browsing Electronic Theses and Dissertations (ETD) by Subject "banking"

DSpace/Manakin Repository

Browsing Electronic Theses and Dissertations (ETD) by Subject "banking"

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  • Moller, Diedre (2008-10-28)
    Customer satisfaction and retention are critical for retail banks. Service quality is a major determinant of customer satisfaction, and is increasingly being seen as a key strategic differentiator within the financial ...

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