Browsing Electronic Theses and Dissertations (ETD) by Author "Stoltz, Adham Raymond"

Browsing Electronic Theses and Dissertations (ETD) by Author "Stoltz, Adham Raymond"

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  • Stoltz, Adham Raymond (2018)
    This work is a result of the necessity to resolve a real world problem: a call centre capacity problem. The result of the capacity challenge is a high cost of operations and large number of disgruntled customers. The ...

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