This study focused on identifying criteria for top performing service brands in the
Public Secondary School Sector. While it is significant that the White Paper on
Transforming Public Service Delivery (1997) fore-grounded ...
Since the 1994 democratic elections, South African schools found themselves having to implement new policies. The changes brought challenges to principals as leaders in schools. The study explores the leadership challenges ...
The business model of education – which treats parents as
customers – has been adopted in order to perform a detailed
study of parents’ preferences within the context of School
Effectiveness Research. In t h i s study, ...