Scholarly literature suggests that organisational culture is a significant force within
an organisation. The ability to interpret an organisation’s culture would therefore be
useful. This report develops and demonstrates ...
This study investigates the perceptions and attitudes around the utilisation and adoption of two computer conferencing technologies (instant messaging and artificial intelligence (chatterbots)) for customer service delivery ...
The Development Centres are perceived as tools to address social problems such as poverty and unemployment in the communities through the running of income-generating projects and skills training programmes. A case study ...
The advent of pipeline natural gas from the gas fields of Mozambique to supply the industrial customers in South Africa, brings with it new opportunities and challenges to the South African pipeline gas energy sector. The ...
Local Government transformation, which commenced with the promulgation of the White Paper on Local Government in 1998, is far from over. This is due to the negative effects of decades of the apartheid system that is still ...
This research assessed potential impacts of South African petroleum industry
deregulation. Industry participants have called for changed regulation of the
South African petroleum industry. The National Energy Forum task ...
Efficiencies and improved bottom lines in companies depend on better and faster ways of
training staff and disseminating information. Central to this concept is a well organised,
monitored and cost effective electronic ...
Consulting Engineers provide a service that falls between tangible and intangible. The technical
product is strictly controlled by design and quality management standards, rendering it generally
homogeneous across ...
The objective of this research was to assess the quality of service delivered by MTN to its
subscribers. The mobile telecommunications industry in South Africa is not sufficiently
competitive and so mobile operators can ...
The primary purpose of this study is to assess the process of developing service delivery indicators in the National Department of Social Development. In exploring in detail how the Monitoring and Evaluation practitioners ...
In the last decade there has been universal concern on school effectiveness.
Studies on school effectiveness indicate that various authors use different
definitions and it is difficult to settle on a single definition ...
The problem which this thesis addresses concerns the effectiveness of the
governance arrangements of the Thusong service centres, which are intended to
provide integrated services to communities. This research on Thusong ...
The South African government has embraced the concept of human rights which
includes children’s rights and is striving to create fairness and equality for all.
Legislations were developed and continue to be developed ...
This study focuses on the South African commercial fuel industry, specifically the Small,
Medium and Micro Enterprise (SMME) oil companies supplying diesel to commercial users.
The supply and distribution of diesel is ...
Many large companies are creating decentralised business models where
strategic business units are autonomous and empowered. For related-diversified
firms to succeed, a certain amount of alignment is necessary to obtain ...
Businesses and governments in developed markets are currently facing immense pressure from consumers and the general public to operate in a manner that ensures the sustainability of the markets‘ natural and social forms ...
This study was undertaken in an attempt to establish the extent of ethics attitudes of business school students, which exist in South Africa. The study is a replication of a previous study developed for ethical attitude ...
In South Africa, the South African National Blood Service (SANBS) is the
largest blood transfusion service and is responsible for the collection,
processing and issuing of blood and blood products. In 1975 the World ...
Purpose of the study - The purpose of the study was to identify what the attributes of a
credit card were that consumers found desirable and that led to acquisition of a
particular credit card. Further analysis was ...
In today‟s labour market, organisational success in the war for talent is viewed as the ability to attract and retain MBAs. Within the South African context, organisations must step up to the challenge and meet their ...