Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa

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dc.contributor.author Osman, Muhammad Ameer
dc.contributor.author Malanga, Donald Flywell
dc.contributor.author Chigona, Wallace
dc.date.accessioned 2019-12-06T08:56:15Z
dc.date.available 2019-12-06T08:56:15Z
dc.date.issued 2019-12-06
dc.identifier.issn 2077-7213 (online version)
dc.identifier.issn 2077-7205 (print version)
dc.identifier.uri https://hdl.handle.net/10539/28659
dc.description.abstract This article provides findings from a study, in South Africa’s Western Cape Province, of microenterprises’ experiences and perceptions of use of information and communication technologies (ICTs) for general business activities and for acquiring online government business support information. Using the capability approach (CA) theoretical framework, the study analysed data from interviews with microenterprise owners and digital government experts. The study found that the microenterprises were adept in their use of ICTs in their businesses, but that they encountered problems in using online government business support information services. These problems were found to be the result of deficiencies in the online services’ content, structure, design, navigation, mobile-friendliness, language usage and bureaucratic requirements.
dc.language English
dc.title Realities of Microenterprises’ ICT Use for Business Activities and for Acquiring Online Government Support: A Study in Western Cape Province, South Africa en_ZA
dc.journal.title The African Journal of Information and Communication (AJIC)
ddi.keyword microenterprises, digital government, e-government, government business support information, government websites, information and communication technologies (ICTs), capability approach (CA), Western Cape, South Africa
dc.description.librarian CA2019 en_ZA
dc.citation.doi https://doi.org/10.23962/10539/28659
dc.citation.epage 23
dc.citation.issue 24
dc.citation.spage 1
dc.orcid.id Osman: https://orcid.org/0000-0002-0381-6991
dc.orcid.id Malanga: https://orcid.org/0000-0001-9681-6503
dc.orcid.id Chigona: https://orcid.org/0000-0002-1059-811X
dcterms.publisher LINK Centre, University of the Witwatersrand (Wits), Johannesburg
dc.journal.link http://www.wits.ac.za/linkcentre/ajic


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