Employee perceptions of the performance appraisal process at the Centre for Education Policy Development
Date
2016-08-04
Authors
Moeng, Cynthia
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Abstract
Non Profit Organisations (NPOs) are not exempt from the demands of
employee attraction, retention and motivation. As NPOs seek to sustain
themselves, the need to manage the performance of employees will
continue to be a critical human resource management issue.
Performance Appraisals (PAs) are used as tools that help manage the
performance of employees; however, there is little understanding by those
who participate in their use in NPOs. The purpose of this research is to
explore how PAs are used at the Centre for Education Policy Development
(CEPD) and how the employees perceive their use. Using qualitative
research methods, primary data was collected through interviews and
document analysis.
The main findings of the research were that, the CEPD was unclear about
its objectives for conducting PAs due to poor implementation of
performance management systems and that, employees’ perceive the
performance appraisal process as ineffective and irrelevant. There are
serious managerial implications for defining the process of conducting
appraisals and these include; training, selection of appropriate tools and
clarifying the roles and responsibilities of each stakeholder in the process.
Description
A research report submitted to the Faculty of Commerce, Law and
Management, University of the Witwatersrand, in partial fulfilment of
the requirements for the degree of Master of Management (in the field
of Public and Development Management)
31 March 2014