A System Dynamics model for evaluating the performance of a Technical Support Organisation

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dc.contributor.author Williams, Hansell Hatfield
dc.date.accessioned 2007-02-15T11:04:22Z
dc.date.available 2007-02-15T11:04:22Z
dc.date.issued 2007-02-15T11:04:22Z
dc.identifier.uri http://hdl.handle.net/10539/2000
dc.description Student Number : 8609118F - MSc(Eng) project report - School of Electrical Engineering - Faculty of Engineering and the Built Environment en
dc.description.abstract Technical support organisations (TSOs) and service groups are becoming increasingly important in the upkeep and maintenance of the highly sophisticated and optimised automation equipment and systems that drive production in the mining and manufacturing industries. This study presents a methodology for designing and analysing the performance of a TSO, with a view to ongoing optimisation. The method of approach is the ‘System Dynamics’ (SD) simulation technique, which has at its core a mathematical model of the organisational unit, and which attempts to model its behaviour over time. The organisational design is based on Integrated Logistics Support (ILS) principles. It was found that the System Dynamics modelling approach was useful for a technical support organisation. For managers and organisational strategists, the quantitative ability of SD provides an intuitive and practical way to evaluate the impact of different structural and operational scenarios in response to ever-demanding business imperatives. en
dc.format.extent 1293685 bytes
dc.format.mimetype application/pdf
dc.language.iso en en
dc.subject System Dynamics en
dc.subject Organisational Simulator en
dc.subject Technical Support en
dc.title A System Dynamics model for evaluating the performance of a Technical Support Organisation en
dc.type Thesis en


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