PERFORMANCE MANAGEMENT IN THE DEPARTMENT OF TOURISM
Date
2014-01-08
Authors
Stuurman, Lulamile David
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Abstract
During the past 15 years of democracy in South Africa, the government has
embarked on the transformation of the public service, adopted the New Public
Management (NPM) approach, whilst streamlining the ever-existing Weberian
hierarchical structures and introduced the Performance Management and
Development System (PMDS) to speed up service delivery to achieve a better
life for all. In the process of implementing the PMDS, continuous performance
improvement is expected to take place through coaching, guidance and
mentoring on a regular basis, both informally and formally. The question is
whether such fundamental elements of continuous improvement are applied in
the process of performance management or are viewed as bi-annual or annual
events. The purpose of this research is therefore to establish whether such
fundamental performance principles are adhered to and whether performance
management contributes to the achievement of government service delivery
goals. This is a purposive qualitative research using the Department of Tourism
as a case study. The findings will be analysed and recommendations made for
future improvement.
Description
MM (P&DM) thesis
Keywords
Performance management