Benefits and challenges of following a user experience design methodology in information systems consulting in South Africa
Date
2013-10-22
Authors
van den Heever, Jaco
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Abstract
This research report chronicles the adoption of a User Experience Design
(UXD) methodology at an information systems consulting firm. The report
examines the benefits and challenges of adopting a UXD methodology,
experienced by project teams and managers of information systems
development projects.
This research was approached from within the qualitative research paradigm,
employing an interpretivist philosophical orientation. Data were gathered
through interviews, and the case study was informed by documentary evidence.
The research reveals that in addition to the benefits currently documented in
previous studies, UXD also complements traditional business analysis and
provides additional value to the information systems development lifecycle
(SDLC). The study also found that while most challenges proposed by the
existing literature were confirmed, the belief that UXD methodologies are rigid
and could constrain innovation was opposed. A lack of buy-in from project
sponsors and misperceptions about the field of UXD commonly held by project
sponsors and team members, were also identified as typical challenges that a
UXD practitioner might face.
Description
MBA thesis
Keywords
Information systems, Design methodology