ASSESSING INTEGRATED QUALITY MANAGEMENT SYSTEMS, IN RELATION TO ENHANCING SCHOOL PERFORMANCE
Date
2013-10-04
Authors
Shirindi, Charlotte Dineo
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Abstract
The introduction of Integrated Quality Management System (IQMS) in the
South African public schools signalled a new approach to the evaluation of the
performance of both teachers and schools. The system spells out the
performance standards, as well as the evaluation process for teachers, in order
to improve the quality of teaching and learning, and thus enhance school
performance. The purpose of this interpretative case study was to assess the
implementation of IQMS, in relation to enhancing school performance, in two
secondary schools in Diepkloof, Soweto. As a result, the findings of this
research report are specific to the two case studies, and cannot be generalised
to all schools.
One of the main findings of the research was that adherence to IQMS
processes does not translate into enhanced school performance, due to the
increased workload which compromises the time for teaching and learning. It
was also established that in instances where the teachers’ performance had
improved, as a result of the IQMS processes followed, the hard work did not
translate into enhanced school performance, due to a number of contextual
factors, which were not addressed.
This research is likely to benefit school principals, policy makers and
implementers, as well as IQMS coordinators, as it provides clarity on the issues
impeding the successful implementation of IQMS in the two secondary
schools. The study also demonstrates the need to modify the evaluation
system, in order to enhance school performance.
Description
MM (P&DM) thesis
Keywords
Quality management in schools, Schools and quality management, Integrated quality management systems