The impact of IT governance capabilities on firm performance: a case study
Date
2013-07-17
Authors
Pritz, Richard John
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Abstract
Using the resource based view of the firm theory, a research model is
proposed that explains how IT governance capability results in improved
firm performance by improving a firm’s IT Infrastructure capabilities and
business processes. The research model is explored by means of case
study where a survey is undertaken with the key stakeholders of a global
Corporate and Investment Bank. Data was collected and analysed from
140 respondents using an online survey. The model hypotheses were not
tested. The respondents’ characteristics (role, region, business area and
length of experience) were explored providing greater insight and
confirmation of the general relationship between the variables. The case
study confirmed the general relationships of the model except the training
capability - firm performance relationship. The IT governance process
formality moderator provided results that were in contradiction to
expectations. The IT intensity moderator confirmed the general
relationship. The strength or weaknesses of the relationships when
analysing the respondent characteristics are insightful and would not
normally have been available if a multi-site survey had been performed.
Description
Research report (M.Com. (Information Systems))--University of the Witwatersrand, Faculty of Commerce, Law and Management, School of Economic and Business Sciences, 2013.
Keywords
Capability, IT governance, Business process improvement, Firm performance